Gary and Family
Special thanks

My family and I made an arrangement via Vetnam VNB Travel for our Ho Chi Minh trip - mekong delta and hcm city tour on 16 and 17 Nov and we were so pleased with all the arrangement especially assigned us with a professional tour guide - Mr Huy. We would highly recommended this tour guide to all. He is knowledgable, fun, caring especially to elderly/kids, responsibilities and professional in his field.

we will definitely return to Vietnam again sometimes and engaging Mr Huy's services.

Thanks again for such arrangement....

Regs
Candice

Andrea
Mekong Delta tour (Oct)/ Andrea

Dear Hang
Hello,

Just a quick email to say thank you for arranging this trip. We just got back and it was excellent.
I would recommend your service to my friends and colleagues.
Thank you,

Andrea

Garth
TNK
Tnk provided me with flawless service. As an American travelling alone in Viet Nam I was a little nervous before my departure, but the entire staff was very kind to me - always making sure that I was comfortable, informed and where I needed to be on time. Highly recommended both for price and quality of service. -G

Daniela Meirom
Meirom group -Vietnam trip

Hello

We are home now and I expected some kind of a feedback request from you but so far got nothing, and decided to send one anyway.

First of all I wanted to thank you in the name of the whole group for a very successful trip. Everything went smoothly and according to plan. The itinerary was well planned, the guides were knowledgeable and caring, the vans were in good condition and comfortable.

I would like to point out several things that were less than 100% - maybe it will be useful to you in the future:

a- the english accent of some of the guides was very bad and we could hardly understand them. Our best guide was Dara in Phnom Penh, unfortunately he was with us only for one day. Chum in Hanoi and Ky in HCM city were also good, The others were also good and warm and kind and we loved them all, but sometimes we had hard time to understand them, maybe because we are not native english speakers

b- most of the hotels were good. The worst was in Phnom Penh - small and smelly rooms and awful maitenance. The one in Siem Reap had nice rooms, but lots of maitenance problems. The same goes for the hotel in Sapa - they had serious problems with the hot water supply, which was extremely annoying.

c- the itinerary was almost perfect, but I think the time in Siem Reap was too long, 2 days would be quite enough, and it could be nice to spend one more day in Hoi An or Hue.

Thank you for everything. We had a very good and interesting experience and will certainly recommend your company to our friends

Daniela Meirom

 

james fisher
Satisfied

My wife and I just completed a 1 month holiday in vietnam.This was our forth visit,tnk travel did all the travel arrangements for all our visit.we were very happy with them.they arranged all our hotels,internal flights,hire cars and train travel.also airport pick up and drop off.everything went like clockwork.we were very happy with there professional service.and the hotels they chose for us were excellent.

Well done tnk travel.

Jim & Bev Fisher.

Susan Cook
Thank you from Canada

Hello Ms. Luu Vo,

Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller.

Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience.

We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation.

At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier.

I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains.

The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes.

The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating.

To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company.

I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country.

Kind regards and hugs,

Susan Cook
Box 127
Wynndel, British Columbia
Canada
V0B 2N0

Kerry and Mal Morters
Mekong Delta Tour to Phnompenh ( Oct 28th 08 )

Dear Ms Nhu Y

My husband and I have now returned to New Zealand from our very memorable holiday in Vietnam and Cambodia. TNK booked the Mekong Tour to Phnom Penh for us and our tour guide was JJ. Our Mekong tour was wonderful, mostly due to JJ who looked after us so well in every way. JJ was a very professional, friendly and helpful guide.

We would be very grateful if you could forward this email to JJ's manager. We would highly recommend JJ as a tour guide for any foreign visitor to your country.

We would like to make one small suggestion about the tour. It would have been helpful to have the correct Cambodia Visa forms prior to our departure on the boat to Phnom Penh. Before our departure from New Zealand, we did download forms from the Cambodian Embassy web site - bu 
we did download forms from the Cambodian Embassy web site - but on the day, the Cambodian Customs required a different form.

The only other comment we would like to offer, and this has nothing to do with the TNK Mekong Tour itself, but we were very concerned about the terrible living condition for the two bears at the Crocodile Park. If you can provide any influence to help these bears, we are sure they would appreciate this.

Thank you TNK for a great tour.

Kerry and Mal Morters

Edward & Sue McCarthy
Thank you

We are now back home to reality and feel that we would just like to let you know how much we appreciate all the help you and your staff gave us whilst we were in Vietnam, particularly when putting our constantly changing travel plans together. In particular we would like to thank not only you, but also Miss Kim and Nhu Nguyen for your unfailing patience and great sense of humour at all times.

You were recommended to us by our friends in France and we will be doing the same favour to any friends visiting Saigon in the future.

Once again, many thanks for all your help and good luck for the future.

Edward & Sue McCarthy

John Kellas
Mai Chau 4 day trek

We used TNK Travel for 16 day tour in 2008 and have now moved to Hanoi for a year and use their local affiliate, Dream Travel in Hanoi. We arranged to do the 4D/3N trek from Po Co/Hang Kia to Mai Chau over New Year. While the weather was cloudy and we missed the spectacular sights, we did enjoy the exercise. We had a local Guide/Cook, Miss Phuong, and a Hanoi guide, Quyen, with Mr Son doing the luggage transfers. We had 3 homestays and Phuong showed her culinary skills to perfection, different dishes each lunch and dinner, at each one.
We seemed to meet most of Phuong's family through the course of the 4 days, which we enjoyed. Homestays were satisfactory and trekkers will find them acceptable. Village life is simple and basic and one hears all the animals day and night, so expect the roosters to crow early and often.
We will suggest to our own future visitors that we do some more treks or stay at Mai Chau.

Thanks to Danh (TNK) and Ngoc Anh and Trang (Dream Travel).
JDK
PS Ask for Phuong and Quyen as guides

Teresa Harding
Dear Dzung,

My husband and I are now at Phnom Penh airport awaiting our flight to BKK and wanted to take the opportunity to thank-you for all of the organisation to make our short trip so enjoyable.

Absolutely everything was as arranged and even the 3 hour delay of the first flight did not cause a problem. We wanted to compliment you on the team you have there as all were wonderful, capable people. Everyone was extremely friendly and helpful throughout and the tour guide & driver for the Mekong trip were fantastic.

Thanks again. We will certainly recommend you to our friends and be in contact again for our next trips.

Kind regards,

Teresa & Ron Harding