Ms. Frances Ann Reid
Train Booking HCM - NT ( Oct ) / Ms. Frances Ann Reid

Thank you so much for your excellent service on my recent trip to Vietnam. I booked train tickets, an air ticket, a day tour and stays in 2 hotels with your company and everything went really well. The staff in the office in HCMC were really friendly and helpful and I will recommend TNK Travel to anyone heading to Vietnam, Warm regards, Frances Reid.

Mr. Anne Porter
Thank you to everyone at TNK Travel

Good morning,

Yesterday we arrived back form our most enjoyable holiday in Vietnam and we would like to thank you for all your help and assistance in arranging this trip for us.

Some comments :

• We were very happy with the transfers provided – all good cars, with careful and polite, friendly drivers
• The Grand Hotel in Saigon was very nice and in an excellent location for both shopping and sightseeing
• The Quoc Hoa Hotel in Hanoi was also very pleasant and comfortable with very friendly staff and also in a first class location in the old quarter allowing us to easily walk around and enjoy this fascinating area.
• The Bai Tho Junk tour was absolutely first class – lovely accommodation, very friendly staff and excellent food
• We were very glad to helped us choose to stay at the Ana Mandara in Nha Trang – a superb hotel and we really enjoyed our rest and relaxation there
• Our tour to the tunnels at Cu Chi was memorable with an excellent tour guide and driver

I’d like to make special mention of two of your staff – Dac Danh who handled the final part of our booking was very thorough and helpful and Hian (Moon) who was our tour guide to Cu Chi was very interesting and knowledgeable with a great sense of humour. They both speak excellent English which made it much easier for us.

I note from some of the reviews on sites like Trip Advisor that some people have complained about your company and your service. I have posted a review to let people know how good we have found your services. The link is below. 

http://www.tripadvisor.com/ShowTopic-Our_Excellent_Vietnam_Trip_with_TNK_Travel Vietnam.html

I would make only one suggestion – the payment procedure is quite complicated and I believe you would get more overseas customers if you were able to accept credit card payments online.

Thank you once again to you and your staff for a wonderful visit to Vietnam. We loved your country and would like to come back again and see more of it as well as Cambodia and if we do I will most certainly be in touch with you again. In the meantime I will be recommending you to any of our friends who want to visit Vietnam.

Kind Regards

Anne Porter

karen toft
Thank you

Hi Winston – a note of thanks for our wonderful trip to Vietnam. Everything went without a hitch – absolutely superb !!! The guides were fantastic as was the country and all the places we went and people we met. The trip covered a variety of sites, activities and experiences so I congratulate you on organizing it for us.

I have only one comment to make and that’s regarding tipping the tour guides. As we don’t tip in Australia , nor do the Vietnamese, but considering the poor wages we had no idea what to tip and we couldn’t tip the guide without the driver. Perhaps giving some guide to future travelers would be of benefit. We overtipped in the beginning but got it figured out by the end after asking Mr Danh & Mr Trang. Also we weren’t sure about tipping the boat drivers considering we were the only ones on the boat eg on Perfume River and Halong Bay.

This is a trivial issue in the big scheme of things so I want to make more the point about the fabulous timing and thought you put into our time there. Again , many thanks.

Regards………..karen Toft & Clive Hockey

Gordon and Elaine Ashton
Our Holiday

Ms Hang Vo !

We have just returned home after a month away and one of the first things I wanted to do was thank you for the wonderful 8 days you had organised for us.

Everything was better than expected and we will be telling our friends and family to be in touch with you whenever they go to vietnam.

We will be touch for our return visit next year

Thank you again

Gordon and Elaine Ashton

Waltraud Pokorny
Dear Ms Nhu, Operation Department

My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.

Susan Cook
Thank you from Canada

Hello Ms. Luu Vo,

Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller.

Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience.

We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation.

At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier.

I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains.

The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes.

The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating.

To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company.

I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country.

Kind regards and hugs,

Susan Cook
Box 127
Wynndel, British Columbia
Canada
V0B 2N0

rob mccormack
Love TNK

Just revisited the TNK website and thought I would add to the travel guest book. My wife, self, and two friends travelled with TNK in Jan 2008. We started in HCMC, took a bus to Phnom Phen, a ferry to Siem Reap, plane to Hanoi, went trekking at Sapa, cruising on Halong Bay, then train to Hue. From initial emails putting my ideas into a manageable itinerary the organisation was seemless. Transfers, accommodation, driver/guides in Vietnam and Cambodia, our diminutive Hmong guide Shu in Sapa, and our meet and greet in Hanoi, TNK arranged everything brilliantly.

We have since recommended TNK to friends who travelled with them this year and could not speak highly enough of the company. And as a bonus the price for our tour was over one thousand dollars cheaper than equivalent prices quoted by Australian tour operators.
Congratualtions to Mr Dan and the team at TNK

mp
Thanks

Dear Dzung,
 
I just had an e-mail from my friend Martin Purvis about his trip to Vietnam. He is absolutely delighted with all the work you did. Thanks for taking such good care of him. I'm not surprised. As I tell everyone, TNK is the best outfit in Vietnam! Martin says he is hoping to go to Cambodia on his next trip. Can you help in Cambodia?
Here is what Martin wrote about you:

"Our visit to Viet Nam was fantastically good, and I very much appreciate for your advice and assistance.  I never met Djung in person, but we spoke on the phone a few times, and his arrangements were all superb.  Even though we arrived two days late because of a travel snafu, he managed to rearrange all of our excursions.  He also arranged for us to have vegetarian food throughout our trip.  I would heartily recommend his organisation to anyone else."
 
Great work! Maybe you should put his comments on your website.

Please send us pictures of your new baby! Can you sleep through the night yet?
 
Thanks again for all you did for my friend.
 
All the best,
mp

David Murray
Dear Dzung

Dear Dzung, Just a short note to thank you for the excellent trip you arranged for us during November of this year. All guides were excellent and the service your company provided was of the top order. Our only criticsm would be that some of the hotels provide standard, rather than superior rooms. On our next trip to your delightful country we will most definately call on your services but will use 4 star hotels. We will also recommend your agency to our many friends who I'm sure will be heading to Vietnam over the next few years.

John Kellas
Mai Chau 4 day trek

We used TNK Travel for 16 day tour in 2008 and have now moved to Hanoi for a year and use their local affiliate, Dream Travel in Hanoi. We arranged to do the 4D/3N trek from Po Co/Hang Kia to Mai Chau over New Year. While the weather was cloudy and we missed the spectacular sights, we did enjoy the exercise. We had a local Guide/Cook, Miss Phuong, and a Hanoi guide, Quyen, with Mr Son doing the luggage transfers. We had 3 homestays and Phuong showed her culinary skills to perfection, different dishes each lunch and dinner, at each one.
We seemed to meet most of Phuong's family through the course of the 4 days, which we enjoyed. Homestays were satisfactory and trekkers will find them acceptable. Village life is simple and basic and one hears all the animals day and night, so expect the roosters to crow early and often.
We will suggest to our own future visitors that we do some more treks or stay at Mai Chau.

Thanks to Danh (TNK) and Ngoc Anh and Trang (Dream Travel).
JDK
PS Ask for Phuong and Quyen as guides