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GarthTNKTnk provided me with flawless service. As an American travelling alone in Viet Nam I was a little nervous before my departure, but the entire staff was very kind to me - always making sure that I was comfortable, informed and where I needed to be on time. Highly recommended both for price and quality of service. -G
Quinn WaterlooThanks for a memorable trip!
Recently we completed a customized trip to Vietnam which you planned . My wife and I were very pleased with the entire trip, and the guides who escorted us. I can highly recommend TNK Travel, and have done so to all who ask. Please feel free to use us as a reference. Thanks for a memorable trip! Quinn Waterloo
Deirdre Krizfeedback on our trip
We were in Vietnam for 2 weeks and had TNK travel organize our accommodation and tours for us. From the very start everything went like clockwork. The guides and drivers they provided for us were very friendly and well informed. Not once were we ever late for a plane or boat, which there was many of both. They made our holiday to Vietnam very stress free and most enjoyable. I would reccommend this company to all I know who will be travelling to Vietnam, Cambodia and Laos.
The trip was perfect.
Anna ConneryThanks
Dear Dzung Trinh We have returned from our very enjoyable tour of Vietnam and I wanted to thank you for your assistance with our arrangements. All went very smoothly and all the people who helped us were very nice. The hotels were all good with the exception of Hai Phong Hotel which was not very clean. We changed to the Hoi An Beach Resort (instead of the Glory Hotel) before leaving HCMC and we really enjoyed that. Thank you again for your help. I will recommend you to my friends. Kind Regards Anna Connery
AndreaMekong Delta tour (Oct)/ Andrea
Dear Hang Hello,
Just a quick email to say thank you for arranging this trip. We just got back and it was excellent. I would recommend your service to my friends and colleagues. Thank you,
Andrea
Mrs.Yukiko SjogrenVietnam & Cambodia customized tour ( Nov 27th 06 )
Just a quick note to say a BIG BIG thank you!!! We had a FANTASTIC time in Vietnam, definetely will be back. I have recommended you to some of my cieints and friends so please do not be surprised if you hear from some people from Paris or UK. Our guides were excellent, we loved Quang who took us to the Cu Chi tunnels, Trang in Hanoi and Visal in Siem Reap - then a lovely girl who picked us up in Danang airport!!!! Please tell them all a special thanks!! The trips were nice too and the service overall, great!!!! We will def use TNK the next time in Vietnam - wish you continued success!! Regards, Yuki & Erik Yukiko Kubota-Sjogren Morgan Stanley Japan Equity Sales 25 Cabot Square | Lo
Edward & Sue McCarthyThank you
We are now back home to reality and feel that we would just like to let you know how much we appreciate all the help you and your staff gave us whilst we were in Vietnam, particularly when putting our constantly changing travel plans together. In particular we would like to thank not only you, but also Miss Kim and Nhu Nguyen for your unfailing patience and great sense of humour at all times.
You were recommended to us by our friends in France and we will be doing the same favour to any friends visiting Saigon in the future.
Once again, many thanks for all your help and good luck for the future.
Edward & Sue McCarthy
Waltraud PokornyDear Ms Nhu, Operation Department
My best greetings to you. In May 2007 I came with my husband to visit your lovely country. We very much enjoyed staying at Sasco Blue Lagoon Resort/Phu Quoc and Windsor Plaza Hotel/HCM-City, where we met your nice Tour Operator, Miss Dinh Thi Ngoc Phung. Here we spent a very interesting time while visiting a part of the beautiful Vietnam and also Blue Lagoon was excellent for relaxing. Thank you very much for everything it was perfect.
Mr. Anne PorterThank you to everyone at TNK Travel
Good morning, Yesterday we arrived back form our most enjoyable holiday in Vietnam and we would like to thank you for all your help and assistance in arranging this trip for us. Some comments :
I’d like to make special mention of two of your staff – Dac Danh who handled the final part of our booking was very thorough and helpful and Hian (Moon) who was our tour guide to Cu Chi was very interesting and knowledgeable with a great sense of humour. They both speak excellent English which made it much easier for us.
I note from some of the reviews on sites like Trip Advisor that some people have complained about your company and your service. I have posted a review to let people know how good we have found your services. The link is below.
http://www.tripadvisor.com/ShowTopic-Our_Excellent_Vietnam_Trip_with_TNK_Travel Vietnam.html
I would make only one suggestion – the payment procedure is quite complicated and I believe you would get more overseas customers if you were able to accept credit card payments online. Thank you once again to you and your staff for a wonderful visit to Vietnam. We loved your country and would like to come back again and see more of it as well as Cambodia and if we do I will most certainly be in touch with you again. In the meantime I will be recommending you to any of our friends who want to visit Vietnam. Kind Regards Anne Porter
Susan CookThank you from Canada
Hello Ms. Luu Vo, Our holiday would not have been possible without all your help in organizing our customized tour and by staying in touch via email with myself and my Australian friend with all your prompt details and assistance prior to our trip. Also, for personal and telephone contact during our holiday in Vietnam. You and your co-workers showed us that you are more than qualified to handle any situation that would arise for an international traveller. Thank you Ms. Luu Vo, Ms. Kim Cuong, Mr. Quach Trong Thang, tour guides and drivers for opening the doors to the wonderful people in your beautiful country. I arrived home two days ago with fond memories, lots of photos and a life-changing experience. We would like to acknowledge Mr. Quach Trong Thang as our number one tour guide in Vietnam. His command of the english language together with his thoughtful, personal and insightful little extras made our visit to Saigon, HCMC, Mekong Delta, DaLat and NTrang so pleasurable. He educated us, chased butterflies with our digital camera, treated us to coconut milk, coffee, persimmons, took photos, chose special menus, walked with us into a coffee plantation, showed us where to buy pumpkin seeds, took us to historical and religious sites, introduced us to the culture of the people through the markets and home based businesses, advised where to get a wonderful foot massage, while all the time paying attention to all our needs, including follow-up with long distance calls. I would recommend him without hesitation. At the time of the flood in the central highlands we were so impressed with Ms. Kim Cuong s efficient and expedient assistance in changing flights and hotels. We would not have had this prompt service had we booked our tour from our home countries. Our hats off to you for providing this type of customer service to international travellers. The welcome signs and transfers to and from airports made our travel so much easier. I would like to make mention of two other tour guides that stood above the rest. Mr. Co in Danang, was so patient and understanding and had a wonderful sense of humour. His personality shone. In spite of the flood and the re-arrangements he was totally available and supportive to us and put us at ease. Another guide, Mr. Do Xuan Hoa in Hanoi was also well spoken and an experienced tour guide. He took us to Halong Bay and tried to find a shower for us in the wee hours of the morning, bought us some fresh bread, took us kayaking and introduced us to many aspects of northern Vietnam with ease, grace and understanding. He is certainly the one to lead anyone on a trek or camping trip into Sapa with his years of experience with the northern tribes in the mountains. The driver from Dalat to NTrang was very skilled and adept at handling the mountainous, muddy route with ease and professionalism. His name escapes me. The other drivers are to be credited for handling the many weather changes and surrounding bikes. The three-star hotels you booked throughout the country were all better than expected except for the one in Sapa which I would suggest you remove from your list. It would hardly measure a zero star. You may wish to check out a new one named Chapas which we viewed. We understood the need for the hotel in Danang with the floods. The staff at that hotel were exceptional with their help. However, their hotel would not be in the same three-star category as all of the others. Most of the staff at all of the hotels were welcoming, helpful and accommodating. To all of you, I would like to thank you for the wonderful customer service which you provided on our first visit to Vietnam. It is the biggest asset to your company. I will happily recommend you and your staff and the above mentioned tour guides to any Canadian who plans to visit your country. Kind regards and hugs, Susan Cook Box 127 Wynndel, British Columbia Canada V0B 2N0
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